eSeller ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform at eseller.com.

Information We Collect

• Account information: Name, email address, and password when you create an account.
• Order information: Delivery address, phone number, and payment method preferences when you place an order.
• Usage data: Pages visited, search queries, and cart activity to improve our service.
• Chat history: Messages sent through our customer support chat to help resolve your queries.
• Device information: Browser type, operating system, and IP address for security and analytics.

How We Use Your Information

• To process and deliver your orders.
• To send order confirmations and delivery updates via email.
• To autofill your delivery details on future orders (with your consent).
• To provide customer support through our live chat system.
• To improve our platform and personalise your shopping experience.
• To detect and prevent fraud or security issues.

Data Storage & Security

Your data is stored securely on Google Firebase (Firestore), which is compliant with international data protection standards. We use HTTPS encryption for all data transmission. We never sell your personal information to third parties.

Data Sharing

• Sellers: Your delivery address and phone number are shared with the seller fulfilling your order.
• Payments: Transaction IDs are stored for verification; we do not store card details.
• Analytics: Anonymised usage data may be shared with analytics providers.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. To delete your account and all associated data, please reach out via our customer support chat.

By accessing or using eSeller you agree to these Terms & Conditions. Please read them carefully before using our platform.

1. Platform Use

eSeller is an online marketplace connecting buyers with verified sellers across Pakistan and the UAE. We act as an intermediary — we are not the seller of record for third-party seller listings.

2. Accounts

• You must be at least 18 years old to create an account and make purchases.
• You are responsible for maintaining the security of your account and password.
• You agree not to share your account credentials with others.
• We reserve the right to suspend accounts that violate these terms.

3. Orders & Payments

• All prices are displayed in your selected currency. Final prices are confirmed at checkout.
• We accept Cash on Delivery, JazzCash, EasyPaisa, and Bank Transfer.
• Orders are confirmed once payment is verified (for online payments) or upon dispatch (for Cash on Delivery).
• We reserve the right to cancel orders in cases of pricing errors, stock unavailability, or suspected fraud.

4. Seller Responsibility

Sellers on eSeller are responsible for the accuracy of their product listings, timely dispatch, and compliance with applicable laws. eSeller is not liable for seller-specific disputes, though we will mediate where possible.

5. Intellectual Property

All content on eSeller — including logos, design, text, and code — is the property of eSeller or its content providers and is protected by copyright law. You may not reproduce or redistribute any content without written permission.

6. Limitation of Liability

eSeller is provided "as is". We make no warranties regarding availability or accuracy of listings. Our liability to you shall not exceed the value of the order in question.

7. Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.

When using eSeller, you agree to the following conditions of acceptable use.

Permitted Use

• Browsing and purchasing products for personal or business use.
• Selling genuine products as an approved eSeller seller.
• Using our customer support chat for order-related queries.

Prohibited Conduct

• Listing counterfeit, stolen, or prohibited goods.
• Creating fake orders or payment submissions.
• Attempting to manipulate product ratings or reviews.
• Using automated tools to scrape or abuse our platform.
• Impersonating other users, sellers, or eSeller staff.
• Posting false, misleading, or defamatory content.
• Any activity that violates applicable laws in Pakistan or UAE.

This Cookie Policy explains how eSeller uses cookies and similar technologies when you visit our website.

What Are Cookies?

Cookies are small text files stored on your device by your browser. They help websites remember your preferences and improve your experience. We also use browser localStorage for similar purposes.

Cookies We Use

• Essential cookies: Required for the site to function. These include your shopping cart contents, selected currency, saved delivery profile, and authentication session. You cannot opt out of these.
• Preference cookies: Remember your selected theme (light/dark/custom) and language settings. Stored in localStorage.
• Analytics cookies: Anonymised data about pages visited and time on site, used to improve our platform. No personally identifiable data is stored.
• Firebase cookies: Used by Google Firebase (our backend) for authentication and session management. Governed by Google's privacy policy.

Local Storage

We use browser localStorage (not cookies) to store: your shopping cart, wishlist, saved delivery address, recently viewed products, and currency preference. This data never leaves your device unless you place an order.

Third-Party Services

• Google Firebase: Authentication and database. See Firebase privacy.
• ImgBB: Image hosting for product photos uploaded by sellers. See ImgBB privacy.
• Cloudflare: CDN and DDoS protection. See Cloudflare privacy.

Managing Cookies

You can clear cookies and localStorage at any time through your browser settings (Settings → Privacy → Clear browsing data). Note that clearing essential data will log you out and reset your cart and preferences.